Frequently Asked Questions
Got questions about ordering, shipping or playing safely? You're in the right place. Below are the answers our customers ask most. If you don't see yours, our support team is always happy to help.
Is my order shipped discreetly?
Yes. Every Dominitoy order ships in plain, unbranded packaging with no product names on the outside. The merchant name on your statement is also discreet, so your privacy is protected from doorstep to bank.
How long does shipping take?
Standard orders are processed within 1-2 business days and typically arrive within 7-14 business days depending on your location. You'll receive a tracking link by email as soon as it ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. Delivery times and any import fees vary by destination. Check our shipping page for the full list of supported regions.
Are your products body-safe?
Absolutely. We only stock toys made from body-safe materials like medical-grade silicone, stainless steel and PU leather, sourced from trusted manufacturers. Each product page lists its exact materials.
What is your return policy?
For hygiene and safety reasons, we cannot accept returns on opened intimate products. If your item arrives defective or damaged, contact us within 14 days for a free replacement or refund.
How do I clean my BDSM toys?
Wash with warm water and a mild toy cleaner or soap after each use. Silicone and stainless steel can be sanitized more deeply (check the care instructions on the product page). Always dry fully before storing.
What payment methods do you accept?
We accept major credit cards, PayPal and other secure payment options at checkout. All payments are encrypted and processed securely.
Will the charge appear discreetly on my statement?
Yes. The charge appears under a neutral, discreet merchant name — never the product type or anything that reveals the contents of your order.
How do I track my order?
Once your order ships, you'll get an email with a tracking number and link. You can also contact our support team any time for an update.
Can I cancel or change my order?
If your order hasn't shipped yet, we can usually cancel or modify it. Email us as soon as possible with your order number and we'll do our best.
What if my item arrives damaged?
We're sorry! Email us within 14 days with photos of the item and packaging, and we'll arrange a free replacement or refund right away.
How do I contact customer support?
Reach our team at support@dominitoy.com — we typically respond within 1 business day. You can also use the contact page on the site.
Still have a question? Contact our support team and we'll get back to you fast.